Top-10 CM mistakes
The following intriguing list of things NOT to do in case of a crisis I found in an article by Robert D. Ramsey in Supervision (Oct2004, Vol. 65, Issue 10):
- Don't fall apart. Unraveling is no way to hold things together. If you become a basket case, everyone else will, too.
- Don't freeze or become immobilized. CM requires action, not paralysis.
- Don't run away -- physically, mentally or emotionally. The first keys to recovery from mishap are presence and visibility.
- Don't ignore the problem. Pretending bad things didn't happen won't make them go away. It will only make you look like a fool on top of everything else.
- Don't deny the obvious. Denial is a form of lying.
- Don't attempt a cover-up. It usually makes things worse.
- Avoid blaming and finger-pointing. These are excuses, not solutions.
- Don't procrastinate. Delaying action only adds to the problem.
- Don't just keep on doing what you've been doing. When something goes wrong, more of the same is not an antidote.
- Don't give up. Once you surrender, there is no possibility for triumph. During the dark hours, avoiding costly mistakes can give you a leg up on out-lasting disaster.